HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 1-3 days to process before they ship – excluding weekends and holidays.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ITEM?
U.S orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.
An order takes 7-12 days on average to deliver.
While most packages arrive on time, there are circumstances that are out of control like natural disasters, holidays, heightened customs clearance or inspection, or transportation delay caused by carrier service. etc that may cause shipping delays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
WILL I RECEIVE A TRACKING NUMBER?
You will receive an email confirming your purchase with the shipping tracking number when your order is shipped.
WHAT IS THE DIFFERENCE BETWEEN REGULAR SHIPPING AND PRIORITY SHIPPING?
Just like any other business it is imperative to track supply and demand. With Priority Shipping, we will prioritise processing your order regardless if there is a huge demand for it. To set your expectation, shipping time will still be the same as regular shipping but processing will be a lot faster.
I ORDERED MULTIPLE ITEMS BUT I HAVE ONLY RECEIVED ONE/SOME OF THEM. WHY?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items ! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.
Please allow some time for all of your items to arrive.
If you have concern with regards to your order please email us at email@example.com
I PLACED AN ORDER BUT I DID NOT RECEIVE A ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at firstname.lastname@example.org.
MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?
Changes are allowed within 24 hours after you made the purchase. To do so, kindly contact us at email@example.com as soon as possible before item is shipped. After 24 hours, we can no longer guarantee any request but we will try our best.
I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU?
Please email us at firstname.lastname@example.org and we'll respond as soon as we can :)